Reviews • Reputation • Rankings
Turn satisfied customers into 5-star reviews that drive bookings.
Your Google Business Profile reviews are a ranking signal and a conversion driver. We automate review generation, respond professionally to every review, and protect your reputation so you rank higher and book more work.
Trusted by service businesses across Sandton, Rosebank, Midrand, Bryanston, and the broader Gauteng region.
+340%
Average increase in review volume within 90 days
4.8★
Average rating after review management implementation
<24h
Average response time to all reviews
92%
Review response rate across managed profiles
What we deliver
Everything required to build and protect your online reputation.
From automated review requests to professional responses and reputation repair, we handle every aspect of review management so you can focus on delivering great service.
Automated review requests
Smart workflows that trigger review requests at the perfect moment—after service completion, via SMS, email, or WhatsApp. Templates that feel personal, not pushy.
Professional review responses
We craft and publish responses to every review (positive and negative) that protect your reputation, show you care, and improve your local ranking signals.
Multi-platform management
Monitor and respond to reviews across Google Business Profile, Facebook, HelloPeter, and industry-specific platforms from one central dashboard.
Review recovery & reputation repair
When negative reviews hit, we respond professionally, work with you to resolve issues, and build a recovery strategy to offset negative sentiment.
Review analytics & insights
Track review trends, sentiment analysis, competitor benchmarking, and identify patterns that help you improve service delivery and customer satisfaction.
Schema markup for stars
We implement AggregateRating schema so your review scores display as rich snippets in Google search results, increasing click-through rates.
How it works
A systematic approach to review generation and management.
Step 01
Audit & strategy
We review your current review profile, competitor benchmarks, and customer touchpoints to design a review generation and management strategy tailored to your business.
Step 02
Automation setup
We implement automated review request workflows, set up monitoring dashboards, and train your team on best practices for asking for reviews at the right moments.
Step 03
Ongoing management
We respond to all reviews professionally, monitor sentiment, flag issues early, and continuously optimize your review generation to maintain a strong reputation.
Why reviews matter
Reviews are a ranking signal, a trust signal, and a conversion driver.
Local ranking factor
Google uses review quantity, recency, and rating as ranking signals. More 5-star reviews = better map pack visibility.
Trust & conversion
92% of consumers read reviews before booking. Higher ratings and more reviews directly increase conversion rates.
Competitive advantage
Businesses with 4.5+ stars and 50+ reviews outrank competitors with fewer or lower-rated reviews in local search.
Ready to turn satisfied customers into 5-star reviews?
Get a free review audit. We will analyze your current review profile, benchmark against competitors, and show you the exact strategy we would deploy to increase review volume and improve ratings.
Request a review auditFAQs
Common review management questions from Johannesburg businesses.
How do you get more Google reviews without being pushy?+
We set up automated, tasteful review request workflows triggered after service completion. SMS, email, and WhatsApp templates that feel personal—not robotic. We also train your team on the right moments to ask.
Can you respond to reviews on our behalf?+
Yes. We craft professional, brand-aligned responses to all reviews (positive and negative) that show you care about customer feedback. Responses go live within 24 hours and help improve your local ranking.
What happens if we get a negative review?+
We respond professionally within 24 hours, offer to resolve the issue offline, and work with you to address the root cause. We also help you build a review recovery strategy to offset negative sentiment with new positive reviews.
Do you manage reviews on platforms other than Google?+
Yes. We monitor and respond to reviews on Google Business Profile, Facebook, HelloPeter, and industry-specific platforms. We centralize everything in one dashboard so you see all feedback in one place.
How long before we see results?+
Review velocity typically increases within 2-3 weeks after automation workflows launch. Most clients see a 3-5 star rating improvement and 20-40% more reviews within 60 days.